Banyan carries out satisfaction surveys, at least once every fiscal year, of persons who have received services from the organization in the past 12 months.
Banyan carries out a satisfaction survey at the end of each session to ensure that parents and children understand and feel that the process is meeting their goals.
Survey data is analyzed and reported to the Board of Directors on a quarterly basis. Client satisfaction targets and performance is also part of the Grocer-Ease Quality Improvement Plan.
Please click here to access our latest Client satisfaction survey results.
It is important that we hear from our clients, caregivers and families, as your feedback drives our quality improvement initiatives. If you have received services in the past, or are currently receiving services from us, and have not had the opportunity to provide feedback, please click here to provide your feedback via email.