Banyan recognizes that client perspectives are key to informing quality improvement, and is committed to providing all clients with opportunities to offer feedback about their experiences. Following Banyan’s policy on client satisfaction, each program has its own experience survey and there are procedures in place to guide staff in offering these to as many clients as possible. Results from client surveys are reviewed quarterly by Management, and bi-annually by the Board of Directors. In addition, Banyan’s Quality and Risk Department uses survey results to produce annual reports on client satisfaction that include a detailed analysis of themes and recommendations for quality improvement across our programs.

To read Banyan’s annual report on client satisfaction from 2021-2022, please click here.