Banyan is committed to providing quality service to our clients and young persons and will ensure complaints and concerns are investigated and responded to in a timely manner.
All complaints and concern processes will have regard for the client/ young person’s individual abilities and needs and will appreciate the significance of language barriers.
A client/ young person must not experience reprisals or duress as a result of a decision to access an internal or external complaints procedure.
The Client Relations Process facilitates the resolution of specific client and public compliments and complaints, and provides feedback to appropriate staff.
Please click here to read more about Banyan’s Client Relations Process.
Please click here to read more about our Grocer-Ease Client Relations Process.
Please click here to read more about SNAP for Boys and SNAP for Girls Client Relations Process.
Please click here to read more about Clinical Services Client Relations Process.