Quality & Performance


Banyan is committed to providing quality service to our clients, and will ensure complaints are investigated and responded to in a timely manner. In addressing complaints, Banyan will regard each client’s needs and abilities, appreciate the significance of language barriers, and ensure clients do not face reprisal as a result of engaging in a complaint process.

Banyan’s Complaint Resolution policies:

For information about Banyan’s Abuse Prevention, Identification and Reporting please read: